Windows 10 Update Potential Issue

The Microsoft Windows 10 Fall Creators Update may cause issues with some Autodesk software –  particularly Autodesk Vault. 

The suspicion is that a .net update is the cause of the problems. More details to come.

The default Windows Update settings should be changed to ‘Current Branch for Business’ to avoid this issue.

Each company will have their own policies, please check with your IT team.

To find this, press the Windows key and type ‘settings’, select ‘Update & Security’, select ‘Advanced options’ and you will get this dialog:


Autodesk has identified this as an issue:

We have had several reports that Windows 10 Updates have broken Vault Server and in particular Internet Information Services (IIS) on the operating system after it has been installed. Our product support team has discovered that the updates are changing the IIS user account and therefore the permissions on the application pool directories are no longer set appropriately. This change will cause the IIS Application Pools not to start and you will get an HTTP 503 error returned from IIS.

To resolve this issue perform the following steps.

  1. Go to the drive your IIS is installed on, eg. C:\inetpub\temp\appPools\
  2. Delete the directory (or virtual directory) with the same name as your app pool
  3. Recycle/Start your app pool again
  4. **Check to make sure all Vault IIS modules are installed

If there are any issues with IIS the ADMS Console will not start. Test IIS by making sure you can get to the default IIS web page at http://localhost and that you can get one of the Vault API pages to display by going to http://localhost/AutodeskDM/Services/InformationService.svc.

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