HP Notebook Computer Battery Safety Recall

HP Battery

Notebook Computer Battery Safety Recall and Replacement Program

Program expanded in January 2017.

It is essential to recheck your battery, even if you did so previously and were informed that it was not affected.
If you have already received a replacement battery, you are not affected by this expansion.

 

Background to Safety Recall

In January 2017, in cooperation with various government regulatory agencies, HP announced an expansion of its ongoing worldwide voluntary safety recall and replacement program for certain notebook computer batteries, which was announced in June 2016.  The program has been expanded to include additional batteries that were shipped with the same notebook products.  These batteries have the potential to overheat, posing a fire and burn hazard to customers.

Because these batteries pose a fire and burn hazard, it is essential to recheck your battery, even if you did so previously and were informed that it was not affected.  However, if you have already received a replacement battery, you are not affected by this expansion.

The affected batteries were shipped with specific HP, Compaq, HP ProBook, HP ENVY, Compaq Presario, and HP Pavilion Notebook Computers sold worldwide from March 2013 through October 2016, and/or were sold as accessories or spares, or provided as replacements through Support.

Customers should cease use of affected batteries immediately.  Customers may continue to use their notebook computer without the battery installed, by connecting the notebook to external power.  HP’s primary concern is for the safety of our customers.  HP is proactively notifying customers and will provide a replacement battery for each verified, eligible battery, at no cost.  For customers with 10 or more potentially affected batteries, HP has put in place a process to assist with the validation and ordering process. For details please refer to the FAQs tab on this website.

Getting Started
Note: Not all batteries in all HP, Compaq, HP ProBook, HP ENVY, Compaq Presario, and HP Pavilion Notebook Computers are affected.

Follow the instructions on HP’s own support page: https://h30686.www3.hp.com/ where you can download a battery-check utility.  The utility will look up the serial number of your battery and let you know if it needs replacing.

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